Contact Basant Club - We're Here to Help
At Basant Club, we're committed to providing exceptional customer support. Our dedicated support team is available 24/7 to assist you with any questions, concerns, or issues you may have. Whether you need help with registration, account access, payments, games, or technical support, we're here to help in both Urdu and English.
24/7 Customer Support
Our customer support team is available around the clock, every day of the year. No matter when you need assistance, we're here to help you. Support is available in both Urdu and English to ensure clear communication for all Pakistani users.
Contact Methods
Live Chat
Get instant help through our live chat feature. Available 24/7 directly from the Basant Club website or mobile app. Click the chat icon to start a conversation with our support team.
Email Support
Send us an email with your questions or concerns. Our support team responds to all emails within 24 hours. For account-related issues, please include your registered mobile number.
In-App Support
Access support directly from the Basant Club mobile app. Use the support section in the app menu to contact us, view FAQs, or access help articles.
What We Can Help With
Our support team can assist you with a wide range of topics:
Account Issues
Login problems, password reset, account verification, profile updates, and account security questions.
Payment Support
Deposit and withdrawal assistance, payment method setup, transaction queries, and payment security.
Game Assistance
Game rules, gameplay questions, technical issues with games, and game recommendations.
Technical Support
App installation, device compatibility, performance issues, and troubleshooting technical problems.
Bonuses & Promotions
Information about bonuses, promotions, tournaments, and how to claim special offers.
General Inquiries
Platform features, responsible gaming resources, and general questions about Basant Club.
Frequently Asked Questions
How do I register for Basant Club?
Registration is quick and easy. Visit our registration page and follow the simple steps. You'll need a Pakistani mobile number and invitation code 83357564 to unlock welcome bonuses.
I forgot my password. How can I reset it?
Use the "Forgot Password" feature on the login page. You'll receive a verification code via SMS to reset your password securely.
What payment methods are accepted?
Basant Club accepts JazzCash, EasyPaisa, bank transfers, and credit/debit cards. All major Pakistani payment methods are supported.
How long do withdrawals take?
Withdrawal requests are typically processed within 24-48 hours. Processing times may vary depending on your chosen payment method.
Is Basant Club safe and secure?
Yes, Basant Club uses bank-level encryption and advanced security protocols to protect your data and transactions. We're committed to maintaining the highest security standards.
Can I play on mobile devices?
Absolutely! Basant Club has native mobile apps for both Android and iOS. Download the app from our download page for the best mobile gaming experience.
Before Contacting Support
To help us assist you more efficiently, please have the following information ready:
- Your registered mobile number or username
- Description of the issue or question
- Any error messages you've encountered
- Device and browser information (for technical issues)
- Screenshots if applicable
Response Times
We aim to respond to all inquiries as quickly as possible:
- Live Chat: Instant response during business hours
- Email: Within 24 hours
- In-App Support: Within 12 hours
- Urgent Issues: Priority handling for account security and payment matters
Get Started
New to Basant Club? Register now with invitation code 83357564 to unlock exclusive welcome bonuses. Existing users can login here to access their accounts. Learn more about our features or read our about page to discover what makes Basant Club Pakistan's premier gaming platform.
Additional Resources
For more information, visit our Features page to explore all Basant Club capabilities. Read our About page to learn about our mission and values. Review our Privacy Policy and Terms of Service for important information about using Basant Club.